We ship exclusively via DHL within Europe. Outside Europe, we ship via UPS Express.

Orders are processed daily between 7:00 a.m. and 12:00 p.m.

As soon as DHL scans the package upon pickup, you'll find the tracking number in the customer portal.

We offer a 30-day return policy on all BIOGETA® products. In other words, if you’re not satisfied, simply send the item back to us and we’ll refund the full purchase price!

Returns are at the consumer's expense. The return address is:

BIOGETA® Shipping
Hauptstraße 21
35088 Battenberg
Germany

Alternawol eG
DE21 4606 2817 0102 3191 00GENODEM1SMA
Volksbank Sauerland