We ship our products quickly, safely, and reliably.

• Germany & Europe: Shipping with DHL
• Outside Europe: Shipping via UPS Express

Orders are processed and prepared for shipment on weekdays between 7:00 a.m. and 12:00 p.m.

As soon as your package has been picked up by the shipping carrier and scanned, you'll receive a shipping confirmation with your personal tracking information. You can also find the tracking number in your customer account at any time.

Shipping Costs

Germany

• Free Shipping

Europe (including Switzerland and the United Kingdom)

• €10.00 flat-rate shipping fee
• Free shipping on orders of €500.00 or more

For shipments outside of Europe, shipping costs are automatically calculated and displayed at checkout.

Note regarding shipments outside the European Union (EU): Depending on the destination country, additional customs duties, import taxes, or country-specific taxes may apply upon import. These fees are not collected or paid by BIOGETA® and must be paid by the recipient in accordance with the applicable legal provisions of the respective country. German value-added tax (VAT) is not charged on shipments outside the EU.

Returns & Money-Back Guarantee

We want you to be able to try our products with absolutely no risk.
That’s why we offer a 30-day return policy on all BIOGETA® products.

If you’re not satisfied within 30 days of receiving your order, you can return the items to us. Once we’ve received and inspected the returned items, we’ll refund the full purchase price via your original payment method.

Please note that the buyer is responsible for the return shipping costs.

Return Address

BIOGETA® Shipping
Hauptstraße 21
35088 Battenberg
Germany

Bank details

Alternawol eG
DE21 4606 2817 0102 3191 00GENODEM1SMA
Volksbank Sauerland